Privacy Policy:

Our Commitment to Your Data

Flexi Physio is dedicated to safeguarding your privacy and legal rights when handling your personal data. This Privacy Notice aims to offer clear and comprehensible information about the data we collect about you (or any individuals you provide information about, such as your child), how we utilize and protect this data, and your rights concerning the data we process.

If you have any questions regarding this Privacy Notice, need clarification, or wish to contact us about the personal information we hold, please email us at: info@flexiphysio.co.uk.

The Right to Object

You have the right to object to the processing of your data when based on legitimate interests or used for direct marketing purposes. To exercise this right, contact us at info@flexiphysio.co.uk. In some cases, we may demonstrate compelling legitimate grounds to continue processing your data.

Definitions of Terms in This Privacy Notice

  • ‘we’, ‘our’, ‘us’, ‘Company’: Refers to Flexi Physio.

  • GDPR: Refers to the UK General Data Protection Regulations.

  • Data Protection Laws: Includes the UK GDPR, Data Protection Act 2018, and all applicable laws and regulations concerning the processing of personal data and privacy.

  • Data Controller, Data Processor, Data Subject, and Personal Data: Have the meanings given in the Data Protection Act and GDPR.

  • Website or site: Refers to the Company’s website at www.flexiphysio.co.uk.

  • ‘patient’ or ‘patients’: Refers to individuals who attend our clinic or intend to use our services.

  • ‘patient or patient’s data’: Means either Personal Data or Special Category data, as defined by the GDPR.

  • ‘personal information’: Encompasses both Personal Data and Special Category data, as defined by the GDPR.

Scope of This Privacy Notice

This Privacy Notice applies to any individual (referred to as a ‘data subject’) who inquires about, uses, or purchases our services in Exmouth. It also covers any communications with us regarding current or past use of our services.

You might be reading a printed version of our Privacy Notice, which may not be the most current. Please refer to the latest Privacy Notice on our website, or contact us to request a copy via email in Adobe PDF format.

Cookies Policy

Our website uses cookies to improve your browsing experience and ensure the smooth functioning of our site. Cookies help us understand user behavior, monitor website performance, and enhance usability. By continuing to browse our site, you consent to the use of cookies. For more details, please refer to our Cookies Policy.

How We Secure Your Personal Information

We implement the following safeguards to protect your personal information:

  • Technical Measures: Data encryption, secure servers, and regular system updates to prevent unauthorized access.

  • Organizational Measures: Staff training on data protection, access controls, and regular audits of data security practices.

  • Incident Response: In the unlikely event of a data breach, we have a response plan to mitigate risks and notify affected individuals as required under UK law.

The Data Controller for Flexi Physio is responsible for implementing these measures. Technical safeguards are proportional to the sensitivity of the information and the potential harm from improper use or accidental deletion.

How We Collect Personal Information

We collect personal information from you or any third parties acting on your behalf. If you provide us with personal information about others, ensure they have seen this Privacy Notice and understand it before you share their information with us.

Categories of Personal Information We Process

Standard Personal Information:

  • Name

  • Address(es)

  • Email address(es)

  • Telephone number(s)

  • Occupation

  • Date of birth

  • Next of kin or similar contact details

  • Details of complaints or grievances related to our services

Special Category Personal Information:

  • Physical and mental health

  • Sex life

This information can include clinical notes, examination findings, medical imaging data related to your care, diagnostic test results, and correspondence and communications from other clinical professionals related to your current or past clinical care.

What We Use Your Personal Information For

We process your personal information for the following purposes:

  • Providing Services: To deliver physiotherapy treatments and associated services.

  • Administrative Requirements: For appointment scheduling, billing, and customer support.

  • Compliance with Legal Obligations: To meet regulatory requirements or respond to legal claims.

  • Consent-Based Processing: For optional services, such as newsletters or promotional communications.

Special Category data is processed only with explicit consent or for medical purposes under Article 9 of UK GDPR.

Sharing Your Personal Information

We may share your information with others for the purposes outlined in this Privacy Notice. We will share only the minimal amount of your personal data necessary.

Transferring Information Outside the EEA

If personal data is transferred outside the EEA, we ensure compliance with UK GDPR by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent measures.

How Long We Keep Your Personal Information

We retain Standard personal data for up to 7 years after your last appointment. Special Category data, such as medical records, is retained for a minimum of 8 years in compliance with industry regulations. Data relating to children is retained until their 25th birthday, as per UK physiotherapy standards.

Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Correct inaccurate or incomplete personal information.

  • Erasure: Request the deletion of your data when it is no longer necessary for processing.

  • Restriction: Limit how we process your personal data under certain circumstances.

  • Portability: Receive your personal data in a structured, commonly used format.

  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at info@flexiphysio.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). For more details, visit www.ico.org.uk.

For further information, please visit our website at www.flexiphysio.co.uk or call us at 079 6004 6826.