Our Privacy Notice

Flexi Physio is dedicated to safeguarding your privacy and legal rights when handling your personal data. This Privacy Notice aims to offer clear and comprehensible information about the data we collect about you (or any individuals you provide information about, such as your child), how we utilize and protect this data, and your rights concerning the data we process.

If you have any questions regarding this Privacy Notice, need clarification, or wish to contact us about the personal information we hold, please email us at: info@flexiphysio.co.uk.

The Right to Object

You are entitled to object to the processing of your data if it is based on legitimate interests or if it is used for direct marketing purposes. The term ‘legitimate interests’ is explained within this Privacy Notice. Please contact us initially if you wish to object.

Definitions of Terms in This Privacy Notice

- ‘we’, ‘our’, ‘us’, ‘Company’ refers to Flexi Physio.

- GDPR stands for the EU General Data Protection Regulations effective from May 25th, 2018.

- Data Protection Laws include the Act, GDPR, and all applicable laws and regulations concerning the processing of personal data and privacy.

- Data Controller, Data Processor, Data Subject, and Personal Data have the meanings given in the Act and GDPR.

- Website or site refers to the Company’s website at [http://www.flexiphysio.co.uk](http://www.flexiphysio.co.uk/).

- ‘patient’ or ‘patients’ refers to individuals who attend our clinic or intend to use our services.

- ‘patient or patient’s data’ means either Personal Data or Special Category data, as defined by the GDPR.

- ‘personal information’ encompasses both Personal Data and Special Category data, as defined by the GDPR.

Scope of This Privacy Notice

This Privacy Notice applies to any individual (referred to as a ‘data subject’) who inquires about, uses, or purchases our services. It also covers any communications with us regarding current or past use of our services.

You might be reading a printed version of our Privacy Notice, which may not be the most current. Please refer to the latest Privacy Notice on our website, or contact us to request a copy via email in Adobe PDF format.

Scope of Health Care Services

Flexi Physio provides the following health care services:

- Physiotherapy

Securing Your Personal Information

Data protection laws require us to take appropriate technical and organizational measures to prevent unlawful access or processing of personal information. The Data Controller for Flexi Physio is responsible for implementing these measures.

The technical safeguarding of data should correspond to the nature of the information and the potential harm that might result from improper use, accidental deletion, or destruction. We have implemented several technical and organizational measures to ensure the safety and integrity of your data.

How We Collect Personal Information

We collect personal information from you or any third parties acting on your behalf. If you provide us with personal information about others, ensure they have seen this Privacy Notice and understand it before you share their information with us.

We collect Standard and Special Category personal information from you or third parties from various sources.

Categories of Personal Information We Process

Standard Personal Information may include (but is not limited to):

- Name

- Address(es)

- Email address(es)

- Telephone number(s)

- Occupation

- Date of birth

- Next of kin or similar contact details

- Details of complaints or grievances related to our services

Special Category Personal Information specifically relates to your:

- Physical and mental health

- Sex life

This information can include clinical notes, examination findings, medical imaging data related to your care, diagnostic test results, and correspondence and communications from other clinical professionals related to your current or past clinical care.

What We Use Your Personal Information For

We process your personal information for reasons outlined in this Privacy Notice. By law, we need to have a lawful basis or bases for processing your Standard personal information and a lawful basis or bases for processing your Special Category personal information.

Sharing Your Personal Information

We may share your information with others for the purposes outlined in this Privacy Notice. We will share only the minimal amount of your personal data necessary.

Transferring Information Outside the EEA

Generally, we store your personal information on secure systems within the EEA. Where we store systems outside of the EEA, we ensure suitable contractual or other safeguards are in place to protect your data.

How Long We Keep Your Personal Information

We retain your personal data for specific periods in accordance with industry standards and regulatory requirements.

Your Rights

You have various rights under data protection laws, including the right to access, rectify, and erase your personal data. If you wish to exercise any of these rights, please contact us.

For further information, please visit our website at http://www.flexiphysio.co.uk or call us at 079 6004 6826.