Terms & Conditions

This agreement was last modified in June 2024.

Notification of Terms and Conditions

Our Promise to You

Nicole Duley is registered with the Health and Care Professions Council and the Chartered Society of Physiotherapists. Nicole will examine and treat you in line with the Chartered Society of Physiotherapy code of practice. After examination, she will explain her assessment of the presenting concerns and propose treatment if appropriate, explaining what is involved, including any risks. You may decline any of the treatments proposed without prejudice.

Your consultation and treatment will usually be on a one-to-one basis (unless otherwise agreed) and in the privacy of the treatment room.

Your appointments will be scheduled according to your needs and to the best of our ability.

Anyone may book an appointment. This should be done by telephone at 079 6004 6826 or via our website http://www.flexiphysio.co.uk.

Fees for Assessment/Treatment

The cost depends on the type of treatment you require. Prices are subject to change at any time to coincide with governmental increases. All fees can be found on our website.

Cancellation Policy

Flexi Physio requires 24 hours' notice for any cancellations.

If you need to cancel or rearrange any appointments, please give us 24 hours' notice. You can contact us by telephone at 079 6004 6826, by email at info@flexiphysio.co.uk, or select cancel on your appointment emails. Out of normal working hours, there is an answerphone for you to leave a message.

We understand that some individuals may need to cancel with short notice due to the nature of our service. However, we must treat all clients the same, and with less than 24 hours' notice, we are unlikely to fill that appointment slot. Therefore, failure to provide 24 hours' notice of a cancellation for any reason will incur a cancellation charge equal to the full cost of the consultation at our clinic or for domiciliary visits.

If there are a significant number of cancellations on your account, we will contact you to discuss and agree on a solution.

Appointments

If a patient is more than 15 minutes late for their scheduled appointment, it will be at Nicole's discretion whether treatment can be provided.

Clients Under 18 Years of Age

We require written or verbal consent from a parent or legal guardian if you are younger than 18 years of age. The guardian must also agree to be bound by these Terms & Conditions of Service Agreement. They must further provide proper supervision in relation to the provision of information to us and your use of therapy. All written communication with patients under 18 will be via their parent or guardian’s email address.

Payment Terms

Payment for initial consultations for private-paying individuals must be made at the time of booking. Payment for all other treatments is required at the time of treatment or when booking online.

Insurance & Regulation

We confirm that Flexi Physio holds the appropriate professional indemnity insurance in respect of your treatment. Nicole Duley is regulated by the Health and Care Professions Council and is a member of the Chartered Society of Physiotherapists.

GDPR

We will treat all information, facts, matters, documents, and all other materials of a confidential nature which we receive or create as a result of your treatment as confidential. All written, audio, visual, and video records will be stored securely. Information shared within the treatment sessions will be treated with the strictest confidence and will not be shared with any third parties without your consent. Flexi Physio confirms that we are GDPR compliant and registered with the Information Commissioner's Office on the “Register of Data Controllers” as required by the Data Protection Act 1998. All data held by us is processed in accordance with GDPR.

Consent

Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behavior will not be tolerated. Additional permission will be required for audio/video recording and for the circulation of reports to other relevant professionals.

Withdrawal

The client is free to withdraw from therapy at any time without stating a reason, provided that 24 hours' notice is given for any booked appointments.

Termination of Therapy

Flexi Physio reserves the right to terminate therapy at any time.

Flexi Physio reserves the right to amend these terms and conditions from time to time.